FAQs

All swimmers entering the pool will need to arrive 'beach ready' with their kits on underneath their clothes. Babies can be changed at our changing stations by the poolside just before their lessons though. (We wouldn't advise travelling in swimming nappies.) All equipment, floats and toys will be provided, so there is no need to bring any of these. Children and adults are advised to bring goggles too.

Yes, you can start at any point in the year, subject to availability.

Our normal weekly swimming lessons only run during term time; we are closed during the school holidays. We run crash courses instead during most of our school holidays.

See our Term Dates section for more information on this.

Yes, you will need to pay for and commit to a block of lessons when you join our swim school. The payment made will reserve your place for a set number of lessons; no one else will be able to take your place if you are unable to make your lesson. We will only credit you for missed lesson/s if we have had to cancel your lesson for any reason. The management team reserve the right to give discounts or credit lessons for extenuating circumstances though.

All our classes are 30 minutes long, apart from our Aquacise classes, which are 45 minutes long.

All our payments are made through our online booking system - LoveAdmin. Customers are asked to set up a direct debit through LoveAdmin with the payment provider London & Zurich. Payments are taken at the start of the month for all upcoming lessons in that month. For example, if there are 3 lessons in a month, you will be charged for 3. If there are 4 in the next month, you will be charged for 4, and so on. You will receive an invoice on the 1st of each month so you know what payment is going to be taken shortly after.

In the unfortunate event of you wanting to stop your lessons with, please give our office team one month's notice so that we can make the necessarily changes accordingly. Notice can be given in person on site (Quarterway House, Ely Road, CB6 3HP), via email (ely@cgswimschool.com) or on the phone (07907 588 647).